I received a group email and asked to be removed from the e-list; the business associates feelings were hurt. I hadn’t read the message… figured it was another event announcement… it was in a similar format as past business communications… a family member was ill.
I showed up for an appointment on time, but I was told that I had to reschedule because I was late. Two years of showing up (weekly) at the same time, I found out that while she said 3:30 it really meant approximately 3:00. She just figured I was doing the best I could to get there on time and never said anything until two years later.
So what do you do? You may get irritated; even angry because you think you’re right. In fact, you are right! Both of you are right! Because you spoke in your language, using your filters, and weren’t aware that there were other perspectives.
I can’t speak for how the other parties should process in my earlier examples. What I do know is that if I can figure out what the other person is hearing – I don’t have to agree with or like it – I can talk myself off the righteous cliff. With the exception of dialogue getting overheated or one (or more) of the parties making assumptions that are inaccurate, I don’t feel like an apology is in order; no one is wrong. To say “sorry” resolves nothing; it just declares a winner.
Think about it. If we could acknowledge that our processes are not everyone’s processes, and variety is the spice of life. If we owned that our experiences created filters that are true for us, but may not be the truth for others; and that’s OK even if we don’t agree. If we took responsibility for our communication and shared our thoughts instead of saying “Everyone else understands. Why don’t you?” What would happen?
Filter alert! Of course, this doesn’t apply to discrimination, physically or mentally hurting others, stealing, and other evil-doings. But, you will conjure up visuals in your minds’ eye that won’t be identical to another with the mention of any single word; even in contrast to your closest friends.
Sometimes I wonder if we are truly communicating to each other at all! I am observing more and more that what truly happens when we communicate (i.e. speak, write, no response, non-verbal cues…), as long as we get a satisfactory return response, we move on; a “compatible communication.” It reminds me of what an old co-worker said to me,”I don’t agree with the way you got there, but I agree with the outcome.” Studying neuro-linguistic programming, hypnosis, emotional freedom technique, and related techniques, writing multiple books, and working with thousands of people, I know it’s my responsibility to make myself clear. I have to remind myself of many different themes, as the key to effective communication is to take ownership in what we (as individuals) push out into the world. Random thoughts crowd my mind as I replace patterns from my own history: Help me to help you; this helps both of us. Help me hear you; I don’t always catch on without additional explanations. Help me to want to hear you; gently correct me if my assumptions are inaccurate from your perspective. Speak to me in a way that I can hear you; everyone else might understand, but if my body and verbal cues show that I’m missing your point and it matters to you, ask “help me to better communicate to you.” We will still have our own thoughts that don’t match up perfectly, but we can all use a bit more harmony.
If you’d like to learn more about mind over matter approaches that I practice, go to www.MichellePayton.com. You can listen to audio, view video, read excerpts from my books, check out my upcoming events, and get to know what type of individual sessions I offer. Speak to you soon.
